Summary
BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the North America bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
- The North American BPO Services market had total revenues of $65,048.0m in 2016, representing a compound annual growth rate (CAGR) of 3.3% between 2012 and 2016.
- The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms.
- The performance of the market is forecast to decelerate, with an anticipated CAGR of 2.6% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $73,809.2m by the end of 2021.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts
Reasons to buy
- What was the size of the North America bpo services market by value in 2016?
- What will be the size of the North America bpo services market in 2021?
- What factors are affecting the strength of competition in the North America bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up North America's bpo services market?
Companies Mentioned
Accenture Plc
Infosys Limited
SYNNEX Corporation
Telus International
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Table of Contents
Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
Accenture Plc
Infosys Limited
SYNNEX Corporation
Telus International
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine
List of Tables
Table 1: North America bpo services market value: $ million, 2012–16
Table 2: North America bpo services market category segmentation: $ million, 2016
Table 3: North America bpo services market geography segmentation: $ million, 2016
Table 4: North America bpo services market value forecast: $ million, 2016–21
Table 5: Accenture Plc: key facts
Table 6: Accenture Plc: key financials ($)
Table 7: Accenture Plc: key financial ratios
Table 8: Infosys Limited: key facts
Table 9: Infosys Limited: key financials ($)
Table 10: Infosys Limited: key financials (Rs.)
Table 11: Infosys Limited: key financial ratios
Table 12: SYNNEX Corporation: key facts
Table 13: SYNNEX Corporation: key financials ($)
Table 14: SYNNEX Corporation: key financial ratios
Table 15: Telus International: key facts
List of Figures
Figure 1: North America bpo services market value: $ million, 2012–16
Figure 2: North America bpo services market category segmentation: % share, by value, 2016
Figure 3: North America bpo services market geography segmentation: % share, by value, 2016
Figure 4: North America bpo services market value forecast: $ million, 2016–21
Figure 5: Forces driving competition in the bpo services market in North America, 2016
Figure 6: Drivers of buyer power in the bpo services market in North America, 2016
Figure 7: Drivers of supplier power in the bpo services market in North America, 2016
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in North America, 2016
Figure 9: Factors influencing the threat of substitutes in the bpo services market in North America, 2016
Figure 10: Drivers of degree of rivalry in the bpo services market in North America, 2016
Figure 11: Accenture Plc: revenues & profitability
Figure 12: Accenture Plc: assets & liabilities
Figure 13: Infosys Limited: revenues & profitability
Figure 14: Infosys Limited: assets & liabilities
Figure 15: SYNNEX Corporation: revenues & profitability
Figure 16: SYNNEX Corporation: assets & liabilities
