Table of Contents
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Group of Eight (G) BPO Services
Industry Outlook
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in France
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Germany
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Italy
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Japan
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Russia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United Kingdom
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine

List of Tables
Table 1: G8 bpo services industry, revenue($m), 2012-21
Table 2: G8 bpo services industry, revenue by country ($m), 2012-16
Table 3: G8 bpo services industry forecast, revenue by country ($m), 2016-21
Table 4: Canada bpo services market value: $ million, 2012–16
Table 5: Canada bpo services market category segmentation: $ million, 2016
Table 6: Canada bpo services market geography segmentation: $ million, 2016
Table 7: Canada bpo services market value forecast: $ million, 2016–21
Table 8: Canada size of population (million), 2012–16
Table 9: Canada gdp (constant 2005 prices, $ billion), 2012–16
Table 10: Canada gdp (current prices, $ billion), 2012–16
Table 11: Canada inflation, 2012–16
Table 12: Canada consumer price index (absolute), 2012–16
Table 13: Canada exchange rate, 2012–16
Table 14: France bpo services market value: $ million, 2012–16
Table 15: France bpo services market category segmentation: $ million, 2016
Table 16: France bpo services market geography segmentation: $ million, 2016
Table 17: France bpo services market value forecast: $ million, 2016–21
Table 18: France size of population (million), 2012–16
Table 19: France gdp (constant 2005 prices, $ billion), 2012–16
Table 20: France gdp (current prices, $ billion), 2012–16
Table 21: France inflation, 2012–16
Table 22: France consumer price index (absolute), 2012–16
Table 23: France exchange rate, 2012–16
Table 24: Germany bpo services market value: $ million, 2012–16
Table 25: Germany bpo services market category segmentation: $ million, 2016
Table 26: Germany bpo services market geography segmentation: $ million, 2016
Table 27: Germany bpo services market value forecast: $ million, 2016–21
Table 28: Germany size of population (million), 2012–16
Table 29: Germany gdp (constant 2005 prices, $ billion), 2012–16
Table 30: Germany gdp (current prices, $ billion), 2012–16
Table 31: Germany inflation, 2012–16
Table 32: Germany consumer price index (absolute), 2012–16
Table 33: Germany exchange rate, 2012–16
Table 34: Italy bpo services market value: $ million, 2012–16
Table 35: Italy bpo services market category segmentation: $ million, 2016
Table 36: Italy bpo services market geography segmentation: $ million, 2016
Table 37: Italy bpo services market value forecast: $ million, 2016–21
Table 38: Italy size of population (million), 2012–16
Table 39: Italy gdp (constant 2005 prices, $ billion), 2012–16
Table 40: Italy gdp (current prices, $ billion), 2012–16
Table 41: Italy inflation, 2012–16
Table 42: Italy consumer price index (absolute), 2012–16
Table 43: Italy exchange rate, 2012–16
Table 44: Japan bpo services market value: $ million, 2012–16
Table 45: Japan bpo services market category segmentation: $ million, 2016
Table 46: Japan bpo services market geography segmentation: $ million, 2016
Table 47: Japan bpo services market value forecast: $ million, 2016–21
Table 48: Japan size of population (million), 2012–16
Table 49: Japan gdp (constant 2005 prices, $ billion), 2012–16
Table 50: Japan gdp (current prices, $ billion), 2012–16
Table 51: Japan inflation, 2012–16
Table 52: Japan consumer price index (absolute), 2012–16
Table 53: Japan exchange rate, 2012–16
Table 54: Russia bpo services market value: $ million, 2012–16
Table 55: Russia bpo services market category segmentation: $ million, 2016
Table 56: Russia bpo services market geography segmentation: $ million, 2016
Table 57: Russia bpo services market value forecast: $ million, 2016–21
Table 58: Russia size of population (million), 2012–16
Table 59: Russia gdp (constant 2005 prices, $ billion), 2012–16
Table 60: Russia gdp (current prices, $ billion), 2012–16
Table 61: Russia inflation, 2012–16
Table 62: Russia consumer price index (absolute), 2012–16
Table 63: Russia exchange rate, 2012–16
Table 64: United Kingdom bpo services market value: $ million, 2012–16
Table 65: United Kingdom bpo services market category segmentation: $ million, 2016
Table 66: United Kingdom bpo services market geography segmentation: $ million, 2016
Table 67: United Kingdom bpo services market value forecast: $ million, 2016–21
Table 68: United Kingdom size of population (million), 2012–16
Table 69: United Kingdom gdp (constant 2005 prices, $ billion), 2012–16
Table 70: United Kingdom gdp (current prices, $ billion), 2012–16
Table 71: United Kingdom inflation, 2012–16
Table 72: United Kingdom consumer price index (absolute), 2012–16
Table 73: United Kingdom exchange rate, 2012–16
Table 74: United States bpo services market value: $ million, 2012–16
Table 75: United States bpo services market category segmentation: $ million, 2016
Table 76: United States bpo services market geography segmentation: $ million, 2016
Table 77: United States bpo services market value forecast: $ million, 2016–21
Table 78: United States size of population (million), 2012–16
Table 79: United States gdp (constant 2005 prices, $ billion), 2012–16
Table 80: United States gdp (current prices, $ billion), 2012–16
Table 81: United States inflation, 2012–16
Table 82: United States consumer price index (absolute), 2012–16
Table 83: United States exchange rate, 2012–15
Table 84: Accenture Plc: key facts
Table 85: Accenture Plc: key financials ($)
Table 86: Accenture Plc: key financial ratios
Table 87: CGI Group: key facts
Table 88: CGI Group: key financials ($)
Table 89: CGI Group: key financials (C$)
Table 90: CGI Group: key financial ratios
Table 91: Infosys Limited: key facts
Table 92: Infosys Limited: key financials ($)
Table 93: Infosys Limited: key financials (Rs.)
Table 94: Infosys Limited: key financial ratios
Table 95: Cap Gemini S.A.: key facts
Table 96: Cap Gemini S.A.: key financials ($)
Table 97: Cap Gemini S.A.: key financials (€)
Table 98: Cap Gemini S.A.: key financial ratios
Table 99: HCL Technologies Limited: key facts
Table 100: HCL Technologies Limited: key financials ($)
Table 101: HCL Technologies Limited: key financial ratios
Table 102: ISS A/S: key facts
Table 103: ISS A/S: key financials ($)
Table 104: ISS A/S: key financials (DKK)
Table 105: ISS A/S: key financial ratios
Table 106: Teleperformance SE: key facts
Table 107: Teleperformance SE: key financials ($)
Table 108: Teleperformance SE: key financials (€)
Table 109: Teleperformance SE: key financial ratios
Table 110: Bertelsmann SE & Co. KGaA: key facts
Table 111: Bertelsmann SE & Co. KGaA: key financials ($)
Table 112: Bertelsmann SE & Co. KGaA: key financials (€)
Table 113: Bertelsmann SE & Co. KGaA: key financial ratios
Table 114: TMF Group Holding B.V.: key facts
Table 115: NCR Corporation: key facts
Table 116: NCR Corporation: key financials ($)
Table 117: NCR Corporation: key financial ratios
Table 118: Temp Holdings CO., Ltd: key facts
Table 119: Temp Holdings CO., Ltd: key financials ($)
Table 120: Temp Holdings CO., Ltd: key financials (¥)
Table 121: Temp Holdings CO., Ltd: key financial ratios
Table 122: Atento S.A.: key facts
Table 123: Rödl & Partner: key facts
Table 124: Capita plc: key facts
Table 125: Capita plc: key financials ($)
Table 126: Capita plc: key financials (£)
Table 127: Capita plc: key financial ratios
Table 128: CBRE Group, Inc.: key facts
Table 129: CBRE Group, Inc.: key financials ($)
Table 130: CBRE Group, Inc.: key financial ratios
Table 131: Cognizant Technology Solutions Corporation: key facts
Table 132: Cognizant Technology Solutions Corporation: key financials ($)
Table 133: Cognizant Technology Solutions Corporation: key financial ratios
Table 134: SYNNEX Corporation: key facts
Table 135: SYNNEX Corporation: key financials ($)
Table 136: SYNNEX Corporation: key financial ratios

List of Figures
Figure 1: G8 bpo services industry, revenue($m), 2012-21
Figure 2: G8 BPO Services industry, revenue by country (%), 2016
Figure 3: G8 bpo services industry, revenue by country ($m), 2012-16
Figure 4: G8 bpo services industry forecast, revenue by country ($m), 2016-21
Figure 5: Canada bpo services market value: $ million, 2012–16
Figure 6: Canada bpo services market category segmentation: % share, by value, 2016
Figure 7: Canada bpo services market geography segmentation: % share, by value, 2016
Figure 8: Canada bpo services market value forecast: $ million, 2016–21
Figure 9: Forces driving competition in the bpo services market in Canada, 2016
Figure 10: Drivers of buyer power in the bpo services market in Canada, 2016
Figure 11: Drivers of supplier power in the bpo services market in Canada, 2016
Figure 12: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016
Figure 13: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016
Figure 14: Drivers of degree of rivalry in the bpo services market in Canada, 2016
Figure 15: France bpo services market value: $ million, 2012–16
Figure 16: France bpo services market category segmentation: % share, by value, 2016
Figure 17: France bpo services market geography segmentation: % share, by value, 2016
Figure 18: France bpo services market value forecast: $ million, 2016–21
Figure 19: Forces driving competition in the bpo services market in France, 2016
Figure 20: Drivers of buyer power in the bpo services market in France, 2016
Figure 21: Drivers of supplier power in the bpo services market in France, 2016
Figure 22: Factors influencing the likelihood of new entrants in the bpo services market in France, 2016
Figure 23: Factors influencing the threat of substitutes in the bpo services market in France, 2016
Figure 24: Drivers of degree of rivalry in the bpo services market in France, 2016
Figure 25: Germany bpo services market value: $ million, 2012–16
Figure 26: Germany bpo services market category segmentation: % share, by value, 2016
Figure 27: Germany bpo services market geography segmentation: % share, by value, 2016
Figure 28: Germany bpo services market value forecast: $ million, 2016–21
Figure 29: Forces driving competition in the bpo services market in Germany, 2016
Figure 30: Drivers of buyer power in the bpo services market in Germany, 2016
Figure 31: Drivers of supplier power in the bpo services market in Germany, 2016
Figure 32: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2016
Figure 33: Factors influencing the threat of substitutes in the bpo services market in Germany, 2016
Figure 34: Drivers of degree of rivalry in the bpo services market in Germany, 2016
Figure 35: Italy bpo services market value: $ million, 2012–16
Figure 36: Italy bpo services market category segmentation: % share, by value, 2016
Figure 37: Italy bpo services market geography segmentation: % share, by value, 2016
Figure 38: Italy bpo services market value forecast: $ million, 2016–21
Figure 39: Forces driving competition in the bpo services market in Italy, 2016
Figure 40: Drivers of buyer power in the bpo services market in Italy, 2016
Figure 41: Drivers of supplier power in the bpo services market in Italy, 2016
Figure 42: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2016
Figure 43: Factors influencing the threat of substitutes in the bpo services market in Italy, 2016
Figure 44: Drivers of degree of rivalry in the bpo services market in Italy, 2016
Figure 45: Japan bpo services market value: $ million, 2012–16
Figure 46: Japan bpo services market category segmentation: % share, by value, 2016
Figure 47: Japan bpo services market geography segmentation: % share, by value, 2016
Figure 48: Japan bpo services market value forecast: $ million, 2016–21
Figure 49: Forces driving competition in the bpo services market in Japan, 2016
Figure 50: Drivers of buyer power in the bpo services market in Japan, 2016
Figure 51: Drivers of supplier power in the bpo services market in Japan, 2016
Figure 52: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2016
Figure 53: Factors influencing the threat of substitutes in the bpo services market in Japan, 2016
Figure 54: Drivers of degree of rivalry in the bpo services market in Japan, 2016
Figure 55: Russia bpo services market value: $ million, 2012–16
Figure 56: Russia bpo services market category segmentation: % share, by value, 2016
Figure 57: Russia bpo services market geography segmentation: % share, by value, 2016
Figure 58: Russia bpo services market value forecast: $ million, 2016–21
Figure 59: Forces driving competition in the bpo services market in Russia, 2016
Figure 60: Drivers of buyer power in the bpo services market in Russia, 2016
Figure 61: Drivers of supplier power in the bpo services market in Russia, 2016
Figure 62: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2016
Figure 63: Factors influencing the threat of substitutes in the bpo services market in Russia, 2016
Figure 64: Drivers of degree of rivalry in the bpo services market in Russia, 2016
Figure 65: United Kingdom bpo services market value: $ million, 2012–16
Figure 66: United Kingdom bpo services market category segmentation: % share, by value, 2016
Figure 67: United Kingdom bpo services market geography segmentation: % share, by value, 2016
Figure 68: United Kingdom bpo services market value forecast: $ million, 2016–21
Figure 69: Forces driving competition in the bpo services market in the United Kingdom, 2016
Figure 70: Drivers of buyer power in the bpo services market in the United Kingdom, 2016
Figure 71: Drivers of supplier power in the bpo services market in the United Kingdom, 2016
Figure 72: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2016
Figure 73: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2016
Figure 74: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2016
Figure 75: United States bpo services market value: $ million, 2012–16
Figure 76: United States bpo services market category segmentation: % share, by value, 2016
Figure 77: United States bpo services market geography segmentation: % share, by value, 2016
Figure 78: United States bpo services market value forecast: $ million, 2016–21
Figure 79: Forces driving competition in the bpo services market in the United States, 2016
Figure 80: Drivers of buyer power in the bpo services market in the United States, 2016
Figure 81: Drivers of supplier power in the bpo services market in the United States, 2016
Figure 82: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2016
Figure 83: Factors influencing the threat of substitutes in the bpo services market in the United States, 2016
Figure 84: Drivers of degree of rivalry in the bpo services market in the United States, 2016
Figure 85: Accenture Plc: revenues & profitability
Figure 86: Accenture Plc: assets & liabilities
Figure 87: CGI Group: revenues & profitability
Figure 88: CGI Group: assets & liabilities
Figure 89: Infosys Limited: revenues & profitability
Figure 90: Infosys Limited: assets & liabilities
Figure 91: Cap Gemini S.A.: revenues & profitability
Figure 92: Cap Gemini S.A.: assets & liabilities
Figure 93: HCL Technologies Limited: revenues & profitability
Figure 94: HCL Technologies Limited: assets & liabilities
Figure 95: ISS A/S: revenues & profitability
Figure 96: ISS A/S: assets & liabilities
Figure 97: Teleperformance SE: revenues & profitability
Figure 98: Teleperformance SE: assets & liabilities
Figure 99: Bertelsmann SE & Co. KGaA: revenues & profitability
Figure 100: Bertelsmann SE & Co. KGaA: assets & liabilities
Figure 101: NCR Corporation: revenues & profitability
Figure 102: NCR Corporation: assets & liabilities
Figure 103: Temp Holdings CO., Ltd: revenues & profitability
Figure 104: Temp Holdings CO., Ltd: assets & liabilities
Figure 105: Capita plc: revenues & profitability
Figure 106: Capita plc: assets & liabilities
Figure 107: CBRE Group, Inc.: revenues & profitability
Figure 108: CBRE Group, Inc.: assets & liabilities
Figure 109: Cognizant Technology Solutions Corporation: revenues & profitability
Figure 110: Cognizant Technology Solutions Corporation: assets & liabilities
Figure 111: SYNNEX Corporation: revenues & profitability
Figure 112: SYNNEX Corporation: assets & liabilities