Summary
The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the NAFTA bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.
Key Highlights
- The North American Free Trade Agreement (NAFTA) is a trade agreement between the countries in North America: the US, Canada and Mexico. The bpo services industry within the NAFTA countries had a total market value of $65,048.0 million in 2016.The Mexico was the fastest growing country, with a CAGR of 6.3% over the 2012-16 period.
- Within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $59,367.3 million in 2016. This was followed by Canada and Mexico, with a value of $4,481.5 and $1,199.3 million, respectively.
- The US is expected to lead the bpo services industry in the NAFTA bloc, with a value of $68,537.6 million in 2021, followed by Canada and Mexico with expected values of $5,221.2 and $1,544.3 million, respectively.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the NAFTA bpo services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the NAFTA bpo services market
- Leading company profiles reveal details of key bpo services market players’ NAFTA operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the NAFTA bpo services market with five year forecasts
- Compares data from the US, Canada and Mexico, alongside individual chapters on each country
Reasons to buy
- What was the size of the NAFTA bpo services market by value in 2016?
- What will be the size of the NAFTA bpo services market in 2021?
- What factors are affecting the strength of competition in the NAFTA bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the NAFTA bpo services market?
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Table of Contents
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
NAFTA BPO Services
Industry Outlook
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine
List of Tables
Table 1: NAFTA countries bpo services industry, revenue ($m), 2012-21
Table 2: NAFTA countries bpo services industry, revenue ($m), 2012-16
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2016-21
Table 4: Canada bpo services market value: $ million, 2012–16
Table 5: Canada bpo services market category segmentation: $ million, 2016
Table 6: Canada bpo services market geography segmentation: $ million, 2016
Table 7: Canada bpo services market value forecast: $ million, 2016–21
Table 8: Canada size of population (million), 2012–16
Table 9: Canada gdp (constant 2005 prices, $ billion), 2012–16
Table 10: Canada gdp (current prices, $ billion), 2012–16
Table 11: Canada inflation, 2012–16
Table 12: Canada consumer price index (absolute), 2012–16
Table 13: Canada exchange rate, 2012–16
Table 14: Mexico bpo services market value: $ million, 2012–16
Table 15: Mexico bpo services market category segmentation: $ million, 2016
Table 16: Mexico bpo services market geography segmentation: $ million, 2016
Table 17: Mexico bpo services market value forecast: $ million, 2016–21
Table 18: Mexico size of population (million), 2012–16
Table 19: Mexico gdp (constant 2005 prices, $ billion), 2012–16
Table 20: Mexico gdp (current prices, $ billion), 2012–16
Table 21: Mexico inflation, 2012–16
Table 22: Mexico consumer price index (absolute), 2012–16
Table 23: Mexico exchange rate, 2012–16
Table 24: United States bpo services market value: $ million, 2012–16
Table 25: United States bpo services market category segmentation: $ million, 2016
Table 26: United States bpo services market geography segmentation: $ million, 2016
Table 27: United States bpo services market value forecast: $ million, 2016–21
Table 28: United States size of population (million), 2012–16
Table 29: United States gdp (constant 2005 prices, $ billion), 2012–16
Table 30: United States gdp (current prices, $ billion), 2012–16
Table 31: United States inflation, 2012–16
Table 32: United States consumer price index (absolute), 2012–16
Table 33: United States exchange rate, 2012–15
Table 34: Accenture Plc: key facts
Table 35: Accenture Plc: key financials ($)
Table 36: Accenture Plc: key financial ratios
Table 37: CGI Group: key facts
Table 38: CGI Group: key financials ($)
Table 39: CGI Group: key financials (C$)
Table 40: CGI Group: key financial ratios
Table 41: Infosys Limited: key facts
Table 42: Infosys Limited: key financials ($)
Table 43: Infosys Limited: key financials (Rs.)
Table 44: Infosys Limited: key financial ratios
Table 45: Cap Gemini S.A.: key facts
Table 46: Cap Gemini S.A.: key financials ($)
Table 47: Cap Gemini S.A.: key financials (€)
Table 48: Cap Gemini S.A.: key financial ratios
Table 49: Genpact Limited: key facts
Table 50: Genpact Limited: key financials ($)
Table 51: Genpact Limited: key financial ratios
Table 52: ISS A/S: key facts
Table 53: ISS A/S: key financials ($)
Table 54: ISS A/S: key financials (DKK)
Table 55: ISS A/S: key financial ratios
Table 56: Cognizant Technology Solutions Corporation: key facts
Table 57: Cognizant Technology Solutions Corporation: key financials ($)
Table 58: Cognizant Technology Solutions Corporation: key financial ratios
Table 59: SYNNEX Corporation: key facts
Table 60: SYNNEX Corporation: key financials ($)
Table 61: SYNNEX Corporation: key financial ratios
List of Figures
Figure 1: NAFTA countries bpo services industry, revenue ($m), 2012-21
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2012-16
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2016-21
Figure 4: Canada bpo services market value: $ million, 2012–16
Figure 5: Canada bpo services market category segmentation: % share, by value, 2016
Figure 6: Canada bpo services market geography segmentation: % share, by value, 2016
Figure 7: Canada bpo services market value forecast: $ million, 2016–21
Figure 8: Forces driving competition in the bpo services market in Canada, 2016
Figure 9: Drivers of buyer power in the bpo services market in Canada, 2016
Figure 10: Drivers of supplier power in the bpo services market in Canada, 2016
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016
Figure 12: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016
Figure 13: Drivers of degree of rivalry in the bpo services market in Canada, 2016
Figure 14: Mexico bpo services market value: $ million, 2012–16
Figure 15: Mexico bpo services market category segmentation: % share, by value, 2016
Figure 16: Mexico bpo services market geography segmentation: % share, by value, 2016
Figure 17: Mexico bpo services market value forecast: $ million, 2016–21
Figure 18: Forces driving competition in the bpo services market in Mexico, 2016
Figure 19: Drivers of buyer power in the bpo services market in Mexico, 2016
Figure 20: Drivers of supplier power in the bpo services market in Mexico, 2016
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2016
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2016
Figure 23: Drivers of degree of rivalry in the bpo services market in Mexico, 2016
Figure 24: United States bpo services market value: $ million, 2012–16
Figure 25: United States bpo services market category segmentation: % share, by value, 2016
Figure 26: United States bpo services market geography segmentation: % share, by value, 2016
Figure 27: United States bpo services market value forecast: $ million, 2016–21
Figure 28: Forces driving competition in the bpo services market in the United States, 2016
Figure 29: Drivers of buyer power in the bpo services market in the United States, 2016
Figure 30: Drivers of supplier power in the bpo services market in the United States, 2016
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2016
Figure 32: Factors influencing the threat of substitutes in the bpo services market in the United States, 2016
Figure 33: Drivers of degree of rivalry in the bpo services market in the United States, 2016
Figure 34: Accenture Plc: revenues & profitability
Figure 35: Accenture Plc: assets & liabilities
Figure 36: CGI Group: revenues & profitability
Figure 37: CGI Group: assets & liabilities
Figure 38: Infosys Limited: revenues & profitability
Figure 39: Infosys Limited: assets & liabilities
Figure 40: Cap Gemini S.A.: revenues & profitability
Figure 41: Cap Gemini S.A.: assets & liabilities
Figure 42: Genpact Limited: revenues & profitability
Figure 43: Genpact Limited: assets & liabilities
Figure 44: ISS A/S: revenues & profitability
Figure 45: ISS A/S: assets & liabilities
Figure 46: Cognizant Technology Solutions Corporation: revenues & profitability
Figure 47: Cognizant Technology Solutions Corporation: assets & liabilities
Figure 48: SYNNEX Corporation: revenues & profitability
Figure 49: SYNNEX Corporation: assets & liabilities
