Table of Contents
EXECUTIVE SUMMARY
Market value
Market value forecast
Category segmentation
Geography segmentation
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Global BPO Services
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Asia-Pacific
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Europe
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in France
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Germany
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Australia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Brazil
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in China
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in India
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Indonesia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Italy
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Japan
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The Netherlands
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in North America
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Russia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Scandinavia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Singapore
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Africa
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Korea
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Spain
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Turkey
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United Kingdom
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine

List of Tables
Table 1: Global bpo services market value: $ million, 2012–16
Table 2: Global bpo services market category segmentation: $ million, 2016
Table 3: Global bpo services market geography segmentation: $ million, 2016
Table 4: Global bpo services market value forecast: $ million, 2016–21
Table 5: Asia-Pacific bpo services market value: $ million, 2012–16
Table 6: Asia–Pacific bpo services market category segmentation: $ million, 2016
Table 7: Asia–Pacific bpo services market geography segmentation: $ million, 2016
Table 8: Asia-Pacific bpo services market value forecast: $ million, 2016–21
Table 9: Europe bpo services market value: $ million, 2012–16
Table 10: Europe bpo services market category segmentation: $ million, 2016
Table 11: Europe bpo services market geography segmentation: $ million, 2016
Table 12: Europe bpo services market value forecast: $ million, 2016–21
Table 13: France bpo services market value: $ million, 2012–16
Table 14: France bpo services market category segmentation: $ million, 2016
Table 15: France bpo services market geography segmentation: $ million, 2016
Table 16: France bpo services market value forecast: $ million, 2016–21
Table 17: France size of population (million), 2012–16
Table 18: France gdp (constant 2005 prices, $ billion), 2012–16
Table 19: France gdp (current prices, $ billion), 2012–16
Table 20: France inflation, 2012–16
Table 21: France consumer price index (absolute), 2012–16
Table 22: France exchange rate, 2012–16
Table 23: Germany bpo services market value: $ million, 2012–16
Table 24: Germany bpo services market category segmentation: $ million, 2016
Table 25: Germany bpo services market geography segmentation: $ million, 2016
Table 26: Germany bpo services market value forecast: $ million, 2016–21
Table 27: Germany size of population (million), 2012–16
Table 28: Germany gdp (constant 2005 prices, $ billion), 2012–16
Table 29: Germany gdp (current prices, $ billion), 2012–16
Table 30: Germany inflation, 2012–16
Table 31: Germany consumer price index (absolute), 2012–16
Table 32: Germany exchange rate, 2012–16
Table 33: Australia bpo services market value: $ million, 2012–16
Table 34: Australia bpo services market category segmentation: $ million, 2016
Table 35: Australia bpo services market geography segmentation: $ million, 2016
Table 36: Australia bpo services market value forecast: $ million, 2016–21
Table 37: Australia size of population (million), 2012–16
Table 38: Australia gdp (constant 2005 prices, $ billion), 2012–16
Table 39: Australia gdp (current prices, $ billion), 2012–16
Table 40: Australia inflation, 2012–16
Table 41: Australia consumer price index (absolute), 2012–16
Table 42: Australia exchange rate, 2012–16
Table 43: Brazil bpo services market value: $ million, 2012–16
Table 44: Brazil bpo services market category segmentation: $ million, 2016
Table 45: Brazil bpo services market geography segmentation: $ million, 2016
Table 46: Brazil bpo services market value forecast: $ million, 2016–21
Table 47: Brazil size of population (million), 2012–16
Table 48: Brazil gdp (constant 2005 prices, $ billion), 2012–16
Table 49: Brazil gdp (current prices, $ billion), 2012–16
Table 50: Brazil inflation, 2012–16
Table 51: Brazil consumer price index (absolute), 2012–16
Table 52: Brazil exchange rate, 2012–16
Table 53: Canada bpo services market value: $ million, 2012–16
Table 54: Canada bpo services market category segmentation: $ million, 2016
Table 55: Canada bpo services market geography segmentation: $ million, 2016
Table 56: Canada bpo services market value forecast: $ million, 2016–21
Table 57: Canada size of population (million), 2012–16
Table 58: Canada gdp (constant 2005 prices, $ billion), 2012–16
Table 59: Canada gdp (current prices, $ billion), 2012–16
Table 60: Canada inflation, 2012–16
Table 61: Canada consumer price index (absolute), 2012–16
Table 62: Canada exchange rate, 2012–16
Table 63: China bpo services market value: $ million, 2012–16
Table 64: China bpo services market category segmentation: $ million, 2016
Table 65: China bpo services market geography segmentation: $ million, 2016
Table 66: China bpo services market value forecast: $ million, 2016–21
Table 67: China size of population (million), 2012–16
Table 68: China gdp (constant 2005 prices, $ billion), 2012–16
Table 69: China gdp (current prices, $ billion), 2012–16
Table 70: China inflation, 2012–16
Table 71: China consumer price index (absolute), 2012–16
Table 72: China exchange rate, 2012–16
Table 73: India bpo services market value: $ million, 2012–16
Table 74: India bpo services market category segmentation: $ million, 2016
Table 75: India bpo services market geography segmentation: $ million, 2016
Table 76: India bpo services market value forecast: $ million, 2016–21
Table 77: India size of population (million), 2012–16
Table 78: India gdp (constant 2005 prices, $ billion), 2012–16
Table 79: India gdp (current prices, $ billion), 2012–16
Table 80: India inflation, 2012–16
Table 81: India consumer price index (absolute), 2012–16
Table 82: India exchange rate, 2012–16
Table 83: Indonesia bpo services market value: $ million, 2012–16
Table 84: Indonesia bpo services market category segmentation: $ million, 2016
Table 85: Indonesia bpo services market geography segmentation: $ million, 2016
Table 86: Indonesia bpo services market value forecast: $ million, 2016–21
Table 87: Indonesia size of population (million), 2012–16
Table 88: Indonesia gdp (constant 2005 prices, $ billion), 2012–16
Table 89: Indonesia gdp (current prices, $ billion), 2012–16
Table 90: Indonesia inflation, 2012–16
Table 91: Indonesia consumer price index (absolute), 2012–16
Table 92: Indonesia exchange rate, 2012–16
Table 93: Italy bpo services market value: $ million, 2012–16
Table 94: Italy bpo services market category segmentation: $ million, 2016
Table 95: Italy bpo services market geography segmentation: $ million, 2016
Table 96: Italy bpo services market value forecast: $ million, 2016–21
Table 97: Italy size of population (million), 2012–16
Table 98: Italy gdp (constant 2005 prices, $ billion), 2012–16
Table 99: Italy gdp (current prices, $ billion), 2012–16
Table 100: Italy inflation, 2012–16
Table 101: Italy consumer price index (absolute), 2012–16
Table 102: Italy exchange rate, 2012–16
Table 103: Japan bpo services market value: $ million, 2012–16
Table 104: Japan bpo services market category segmentation: $ million, 2016
Table 105: Japan bpo services market geography segmentation: $ million, 2016
Table 106: Japan bpo services market value forecast: $ million, 2016–21
Table 107: Japan size of population (million), 2012–16
Table 108: Japan gdp (constant 2005 prices, $ billion), 2012–16
Table 109: Japan gdp (current prices, $ billion), 2012–16
Table 110: Japan inflation, 2012–16
Table 111: Japan consumer price index (absolute), 2012–16
Table 112: Japan exchange rate, 2012–16
Table 113: Mexico bpo services market value: $ million, 2012–16
Table 114: Mexico bpo services market category segmentation: $ million, 2016
Table 115: Mexico bpo services market geography segmentation: $ million, 2016
Table 116: Mexico bpo services market value forecast: $ million, 2016–21
Table 117: Mexico size of population (million), 2012–16
Table 118: Mexico gdp (constant 2005 prices, $ billion), 2012–16
Table 119: Mexico gdp (current prices, $ billion), 2012–16
Table 120: Mexico inflation, 2012–16
Table 121: Mexico consumer price index (absolute), 2012–16
Table 122: Mexico exchange rate, 2012–16
Table 123: Netherlands bpo services market value: $ million, 2012–16
Table 124: Netherlands bpo services market category segmentation: $ million, 2016
Table 125: Netherlands bpo services market geography segmentation: $ million, 2016
Table 126: Netherlands bpo services market value forecast: $ million, 2016–21
Table 127: Netherlands size of population (million), 2012–16
Table 128: Netherlands gdp (constant 2005 prices, $ billion), 2012–16
Table 129: Netherlands gdp (current prices, $ billion), 2012–16
Table 130: Netherlands inflation, 2012–16
Table 131: Netherlands consumer price index (absolute), 2012–16
Table 132: Netherlands exchange rate, 2012–16
Table 133: North America bpo services market value: $ million, 2012–16
Table 134: North America bpo services market category segmentation: $ million, 2016
Table 135: North America bpo services market geography segmentation: $ million, 2016
Table 136: North America bpo services market value forecast: $ million, 2016–21
Table 137: Russia bpo services market value: $ million, 2012–16
Table 138: Russia bpo services market category segmentation: $ million, 2016
Table 139: Russia bpo services market geography segmentation: $ million, 2016
Table 140: Russia bpo services market value forecast: $ million, 2016–21
Table 141: Russia size of population (million), 2012–16
Table 142: Russia gdp (constant 2005 prices, $ billion), 2012–16
Table 143: Russia gdp (current prices, $ billion), 2012–16
Table 144: Russia inflation, 2012–16
Table 145: Russia consumer price index (absolute), 2012–16
Table 146: Russia exchange rate, 2012–16
Table 147: Scandinavia bpo services market value: $ million, 2012–16
Table 148: Scandinavia bpo services market category segmentation: $ million, 2016
Table 149: Scandinavia bpo services market geography segmentation: $ million, 2016
Table 150: Scandinavia bpo services market value forecast: $ million, 2016–21
Table 151: Singapore bpo services market value: $ million, 2012–16
Table 152: Singapore bpo services market category segmentation: $ million, 2016
Table 153: Singapore bpo services market geography segmentation: $ million, 2016
Table 154: Singapore bpo services market value forecast: $ million, 2016–21
Table 155: Singapore size of population (million), 2012–16
Table 156: Singapore gdp (constant 2005 prices, $ billion), 2012–16
Table 157: Singapore gdp (current prices, $ billion), 2012–16
Table 158: Singapore inflation, 2012–16
Table 159: Singapore consumer price index (absolute), 2012–16
Table 160: Singapore exchange rate, 2012–16
Table 161: South Africa bpo services market value: $ million, 2012–16
Table 162: South Africa bpo services market category segmentation: $ million, 2016
List of Figures
Figure 1: Global bpo services market value: $ million, 2012–16
Figure 2: Global bpo services market category segmentation: % share, by value, 2016
Figure 3: Global bpo services market geography segmentation: % share, by value, 2016
Figure 4: Global bpo services market value forecast: $ million, 2016–21
Figure 5: Forces driving competition in the global bpo services market, 2016
Figure 6: Drivers of buyer power in the global bpo services market, 2016
Figure 7: Drivers of supplier power in the global bpo services market, 2016
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2016
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2016
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2016
Figure 11: Asia-Pacific bpo services market value: $ million, 2012–16
Figure 12: Asia–Pacific bpo services market category segmentation: % share, by value, 2016
Figure 13: Asia–Pacific bpo services market geography segmentation: % share, by value, 2016
Figure 14: Asia-Pacific bpo services market value forecast: $ million, 2016–21
Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2016
Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2016
Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2016
Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2016
Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2016
Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2016
Figure 21: Europe bpo services market value: $ million, 2012–16
Figure 22: Europe bpo services market category segmentation: % share, by value, 2016
Figure 23: Europe bpo services market geography segmentation: % share, by value, 2016
Figure 24: Europe bpo services market value forecast: $ million, 2016–21
Figure 25: Forces driving competition in the bpo services market in Europe, 2016
Figure 26: Drivers of buyer power in the bpo services market in Europe, 2016
Figure 27: Drivers of supplier power in the bpo services market in Europe, 2016
Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2016
Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2016
Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2016
Figure 31: France bpo services market value: $ million, 2012–16
Figure 32: France bpo services market category segmentation: % share, by value, 2016
Figure 33: France bpo services market geography segmentation: % share, by value, 2016
Figure 34: France bpo services market value forecast: $ million, 2016–21
Figure 35: Forces driving competition in the bpo services market in France, 2016
Figure 36: Drivers of buyer power in the bpo services market in France, 2016
Figure 37: Drivers of supplier power in the bpo services market in France, 2016
Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2016
Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2016
Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2016
Figure 41: Germany bpo services market value: $ million, 2012–16
Figure 42: Germany bpo services market category segmentation: % share, by value, 2016
Figure 43: Germany bpo services market geography segmentation: % share, by value, 2016
Figure 44: Germany bpo services market value forecast: $ million, 2016–21
Figure 45: Forces driving competition in the bpo services market in Germany, 2016
Figure 46: Drivers of buyer power in the bpo services market in Germany, 2016
Figure 47: Drivers of supplier power in the bpo services market in Germany, 2016
Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2016
Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2016
Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2016
Figure 51: Australia bpo services market value: $ million, 2012–16
Figure 52: Australia bpo services market category segmentation: % share, by value, 2016
Figure 53: Australia bpo services market geography segmentation: % share, by value, 2016
Figure 54: Australia bpo services market value forecast: $ million, 2016–21
Figure 55: Forces driving competition in the bpo services market in Australia, 2016
Figure 56: Drivers of buyer power in the bpo services market in Australia, 2016
Figure 57: Drivers of supplier power in the bpo services market in Australia, 2016
Figure 58: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2016
Figure 59: Factors influencing the threat of substitutes in the bpo services market in Australia, 2016
Figure 60: Drivers of degree of rivalry in the bpo services market in Australia, 2016
Figure 61: Brazil bpo services market value: $ million, 2012–16
Figure 62: Brazil bpo services market category segmentation: % share, by value, 2016
Figure 63: Brazil bpo services market geography segmentation: % share, by value, 2016
Figure 64: Brazil bpo services market value forecast: $ million, 2016–21
Figure 65: Forces driving competition in the bpo services market in Brazil, 2016
Figure 66: Drivers of buyer power in the bpo services market in Brazil, 2016
Figure 67: Drivers of supplier power in the bpo services market in Brazil, 2016
Figure 68: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2016
Figure 69: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2016
Figure 70: Drivers of degree of rivalry in the bpo services market in Brazil, 2016
Figure 71: Canada bpo services market value: $ million, 2012–16
Figure 72: Canada bpo services market category segmentation: % share, by value, 2016
Figure 73: Canada bpo services market geography segmentation: % share, by value, 2016
Figure 74: Canada bpo services market value forecast: $ million, 2016–21
Figure 75: Forces driving competition in the bpo services market in Canada, 2016
Figure 76: Drivers of buyer power in the bpo services market in Canada, 2016
Figure 77: Drivers of supplier power in the bpo services market in Canada, 2016
Figure 78: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016
Figure 79: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016
Figure 80: Drivers of degree of rivalry in the bpo services market in Canada, 2016
Figure 81: China bpo services market value: $ million, 2012–16
Figure 82: China bpo services market category segmentation: % share, by value, 2016
Figure 83: China bpo services market geography segmentation: % share, by value, 2016
Figure 84: China bpo services market value forecast: $ million, 2016–21
Figure 85: Forces driving competition in the bpo services market in China, 2016
Figure 86: Drivers of buyer power in the bpo services market in China, 2016
Figure 87: Drivers of supplier power in the bpo services market in China, 2016
Figure 88: Factors influencing the likelihood of new entrants in the bpo services market in China, 2016
Figure 89: Factors influencing the threat of substitutes in the bpo services market in China, 2016
Figure 90: Drivers of degree of rivalry in the bpo services market in China, 2016
Figure 91: India bpo services market value: $ million, 2012–16
Figure 92: India bpo services market category segmentation: % share, by value, 2016
Figure 93: India bpo services market geography segmentation: % share, by value, 2016
Figure 94: India bpo services market value forecast: $ million, 2016–21
Figure 95: Forces driving competition in the bpo services market in India, 2016
Figure 96: Drivers of buyer power in the bpo services market in India, 2016
Figure 97: Drivers of supplier power in the bpo services market in India, 2016
Figure 98: Factors influencing the likelihood of new entrants in the bpo services market in India, 2016
Figure 99: Factors influencing the threat of substitutes in the bpo services market in India, 2016
Figure 100: Drivers of degree of rivalry in the bpo services market in India, 2016
Figure 101: Indonesia bpo services market value: $ million, 2012–16
Figure 102: Indonesia bpo services market category segmentation: % share, by value, 2016
Figure 103: Indonesia bpo services market geography segmentation: % share, by value, 2016
Figure 104: Indonesia bpo services market value forecast: $ million, 2016–21
Figure 105: Forces driving competition in the bpo services market in Indonesia, 2016
Figure 106: Drivers of buyer power in the bpo services market in Indonesia, 2016
Figure 107: Drivers of supplier power in the bpo services market in Indonesia, 2016
Figure 108: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2016
Figure 109: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2016
Figure 110: Drivers of degree of rivalry in the bpo services market in Indonesia, 2016
Figure 111: Italy bpo services market value: $ million, 2012–16
Figure 112: Italy bpo services market category segmentation: % share, by value, 2016
Figure 113: Italy bpo services market geography segmentation: % share, by value, 2016
Figure 114: Italy bpo services market value forecast: $ million, 2016–21
Figure 115: Forces driving competition in the bpo services market in Italy, 2016
Figure 116: Drivers of buyer power in the bpo services market in Italy, 2016
Figure 117: Drivers of supplier power in the bpo services market in Italy, 2016
Figure 118: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2016
Figure 119: Factors influencing the threat of substitutes in the bpo services market in Italy, 2016
Figure 120: Drivers of degree of rivalry in the bpo services market in Italy, 2016
Figure 121: Japan bpo services market value: $ million, 2012–16
Figure 122: Japan bpo services market category segmentation: % share, by value, 2016
Figure 123: Japan bpo services market geography segmentation: % share, by value, 2016
Figure 124: Japan bpo services market value forecast: $ million, 2016–21
Figure 125: Forces driving competition in the bpo services market in Japan, 2016
Figure 126: Drivers of buyer power in the bpo services market in Japan, 2016
Figure 127: Drivers of supplier power in the bpo services market in Japan, 2016
Figure 128: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2016
Figure 129: Factors influencing the threat of substitutes in the bpo services market in Japan, 2016
Figure 130: Drivers of degree of rivalry in the bpo services market in Japan, 2016
Figure 131: Mexico bpo services market value: $ million, 2012–16
Figure 132: Mexico bpo services market category segmentation: % share, by value, 2016
Figure 133: Mexico bpo services market geography segmentation: % share, by value, 2016
Figure 134: Mexico bpo services market value forecast: $ million, 2016–21
Figure 135: Forces driving competition in the bpo services market in Mexico, 2016
Figure 136: Drivers of buyer power in the bpo services market in Mexico, 2016
Figure 137: Drivers of supplier power in the bpo services market in Mexico, 2016
Figure 138: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2016
Figure 139: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2016
Figure 140: Drivers of degree of rivalry in the bpo services market in Mexico, 2016
Figure 141: Netherlands bpo services market value: $ million, 2012–16
Figure 142: Netherlands bpo services market category segmentation: % share, by value, 2016
Figure 143: Netherlands bpo services market geography segmentation: % share, by value, 2016
Figure 144: Netherlands bpo services market value forecast: $ million, 2016–21
Figure 145: Forces driving competition in the bpo services market in the Netherlands, 2016
Figure 146: Drivers of buyer power in the bpo services market in the Netherlands, 2016
Figure 147: Drivers of supplier power in the bpo services market in the Netherlands, 2016
Figure 148: Factors influencing the likelihood of new entr